If you're having trouble loading the website or a particular page of the Teacher Dashboard, please take the following steps:
1. Check to ensure you're using a supported system and a functional internet connection
Articles providing details on technical requirements for the games and the teacher dashboard can be found here.
2. Check to ensure the game/website isn't currently experiencing an issue
You can do this by checking our latest reports on known issues and planned maintenance periods found here.
You can also stay up to date on updates and issues though our Zorbit's Math Adventure twitter feed here.
3. Update your browser.
To ensure the best experience while running the website in a browser, please ensure you have the latest version. The list below provides the names of popular browsers as well as links to instructions provided by their support team that will help you get the latest version.
Internet Explorer is no longer supported.
- Google Chrome - Click here.
- Mozilla's Firefox - Click here
- Microsoft Edge- Click here
- Apple Safari- Click here
4. Try clearing your cached images and files
Your browser stores game files temporarily to make the process of loading the game faster. If these files get out of date or corrupted for any reason it can cause issues loading the game. Luckily, browsers provide ways to clean up this history and resolve these issues.
The list below provides the names of popular browsers as well as links to instructions provided by their support team that will help you clear your "cached images and files". Once you have followed their instructions, restart your browser and try loading the game again.
Links to browser cache clearing instructions:
- Google's Chrome - Click here.
- Mozilla's Firefox - Click here
- Microsoft Edge- Click here
- Apple Safari- Click here
5. Add the following addresses to your firewall's list of accepted domains
Some firewalls, such as in schools, can block access to the game. Either add, or request that your network administrator add, the following addresses to your firewall's list of accepted domains:
If, after taking these steps, you're still having issues then please contact our support team by email at support@zorbitsmath.com.
Comments
0 comments
Please sign in to leave a comment.